"Our previous IT company was not meeting our needs. We selected and stayed with TCG because of John Stone's customer's service. He inquires how things are and follows up, he explains things, and he interacts well with our senior partners, answers all my questions, and never makes us feel stupid. He has a great way of handling our whole account."
"TCG always explains what they're doing and why. They are always prepared, call when they say they will, and show up when they say they will. They are head and shoulders above everyone else."
20-Staff Non-profit
TecCare™
TCG is leveraging the latest developments in internet based technology to provide our customers with an even higher level of service and support. The IT support industry is moving towards a Managed Service model, which is a methodology that allows providers to proactively monitor, manage and service customers' computing equipment. We have created a product named TecCare™ to address the needs of this market.
To draw an analogy with the automobile industry: You can buy a new car, drive it for thousands of miles and hope that it doesn't break down. Eventually though, due to neglect, the car will need new parts. Some may be covered by a warranty, however, while it's in for service, your daily tasks are impacted; possibly walking to work and wasting a lot of time that would be better spent elsewhere. It's a better idea to have your car regularly serviced to prevent major problems.
Similarly, you can buy new computer equipment, install and run it, unmanaged, for many hours. Eventually, it too will break down and need new parts. Your computer company will come in when they can, diagnose and repair the problem. During the repair, your business will be severely impacted, not to mention the potential loss of critical business data!
TecCare™ works to ensure that your systems are running at optimum levels, and routine maintenance is done so your business can be more productive and profitable.
Examining the costs between the two different service philosophies reveals that regular maintenance is less costly than recovering from disasters.
TCG has invested heavily in our infrastructure so we can support your infrastructure. Don't wait for your car to break down, take advantage of TecCare™ today